Privacy Policy
Last Updated: July 2026
This Privacy Policy describes sams homecare diy ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from samshomecare.com.
We are committed to protecting your privacy and ensuring transparency about how your information is used. By using our website and services, you agree to the practices described in this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with capitalized letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.
Definitions
Company refers to sams homecare diy.
Website refers to sams homecare diy, accessible at samshomecare.com
Country refers to: United Kingdom
Personal Data means any information that identifies or can identify an individual.
Usage Data refers to data collected automatically when using the website.
Device means any device that can access the website such as a computer, mobile phone, or tablet.
Cookies are small data files stored on your device when you visit a website.
You means the individual using or accessing the website.
2. Information We Collect
When you visit or interact with our website, we may collect the following types of information.
Personal Information
When you place an order, create an account, or contact us, we may collect:
Full name
Email address
Billing address
Shipping address
Phone number
Payment information
Order details
Payment details are processed securely through third-party payment providers and are not stored on our servers.
Usage Data
We may automatically collect information such as:
IP address
Browser type and version
Device type
Pages visited on our website
Time and date of visits
Referring websites
This information helps us understand how visitors use our website and improve our services.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience.
Cookies help us:
Remember user preferences
Enable website functionality
Analyze website traffic
Improve security
You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
4. How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Communicate with customers
Provide customer support
Improve our website and services
Detect and prevent fraud or security issues
Comply with legal obligations
We do not sell or rent personal information to third parties.
5. Sharing Your Information
We may share your information with trusted third parties only when necessary to operate our services, including:
Payment processors
Shipping and logistics providers
Website hosting providers
Analytics services
Legal authorities when required by law
All third-party service providers are required to handle your data securely.
6. Data Security
We take reasonable technical and organizational measures to protect your personal data.
These measures include:
Secure website encryption (SSL)
Restricted access to sensitive information
Secure payment processing systems
While we strive to protect your information, no online system can guarantee complete security.
7. Data Retention
We retain personal information only for as long as necessary to:
Fulfill orders
Provide customer service
Comply with legal obligations
Resolve disputes
When personal data is no longer required, it will be securely deleted or anonymized.
8. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to certain data processing
Request a copy of your personal data
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
Our website is intended for general audiences. We do not knowingly collect personal data from children under the age required by applicable laws without parental consent.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, you can contact us:
sams homecare diy
96a Bedford Rd, Kempston, Bedford MK42 8BG, United Kingdom
Phone: +44 12 3485 3195
Email: contact@samshomecare.com
Website: samshomecare.com